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Cancellation & Refund Policy

Last updated: 2026-06-04 · Contracting entity: Softfoora Services Private Limited

  1. Introduction
  2. Subscriptions, Trials and Credits
  3. Payments and Billing
  4. Renewals and Cancellation
  5. Refunds and Service Credits
  6. Non-Refundable Situations
  7. Failed Payments and Chargebacks
  8. Account Access After Cancellation
  9. Changes and Contact

1. Introduction

1.1 Purpose of This Policy

This Cancellation & Refund Policy explains how cancellations, renewals, refunds, service credits, promotional credits, failed payments, payment disputes, and chargebacks are handled in relation to the TalentFora.in Platform.

TalentFora.in is a subscription-based AI-powered recruitment, resume screening, and candidate assessment platform.

This Policy is intended to promote transparency in pricing, billing, cancellations, and refunds and should be read together with the Terms & Conditions, Privacy Policy, Cookie Policy, and any applicable customer agreement.

TalentFora.in is committed to fair business practices and does not intentionally use misleading pricing, hidden fees, forced continuity, obstructive cancellation processes, or other dark patterns prohibited under applicable Indian law.

1.2 Company Structure

TalentFora.in is a product of Softfoora Services Private Limited ("Softfoora", "Company", "we", "us", or "our") owns, operates, and provides the Platform and related services.

References in this Policy to TalentFora.in include authorised affiliates, contractors, service providers, and payment processors acting on behalf of TalentFora.in where applicable.

1.3 Relationship With the Terms & Conditions

This Policy should be read together with the TalentFora.in Terms & Conditions, Privacy Policy, Cookie Policy, and any other applicable policies, notices, or addenda made available by Softfoora.

If there is any conflict between this Policy and the Terms & Conditions, the Terms & Conditions will apply unless required otherwise by applicable law.

2. Subscriptions, Trials and Credits

2.1 Subscription Plans

TalentFora.in may offer paid subscription plans, usage-based plans, credit packages, or other pricing models made available on the Platform or agreed with a customer.

Details of applicable fees, billing cycles, subscription terms, usage limits, included features, and credit allowances will be made available at the point of purchase, within the Platform, or in a separate order form or written agreement.

2.2 Free Trials

TalentFora.in may offer free trials from time to time.

Unless otherwise stated at the point of registration, free trials may be limited by time, usage, features, number of CVs processed, number of credits, or other limits set by TalentFora.in.

If payment details are required to start a free trial, TalentFora.in will explain when paid billing begins. If you do not wish to continue on a paid plan, you must cancel before the trial converts into a paid subscription.

Unused free trial access or credits have no cash value.

2.3 Promotional Codes and Website Credits

TalentFora.in may provide promotional codes, discounts, website credits, or usage credits. Promotional codes and credits:

  • may be limited by time, account, organisation, plan, feature, region, or usage volume;
  • may not be combined with other offers unless expressly stated;
  • are not redeemable for cash unless required by applicable law;
  • may not be transferred, resold, or exchanged;
  • may expire if not used within the stated period;
  • may be withdrawn, refused, or cancelled if used fraudulently, unlawfully, or in breach of the Terms & Conditions.

3. Payments and Billing

3.1 Payment Processing

Payments may be processed through a third-party payment provider, such as Stripe.

By purchasing a subscription, credit package, or paid service, you authorise TalentFora.in and/or its payment provider to charge the applicable fees using the payment method provided.

TalentFora.in does not store full payment card details on its own systems.

Payments are processed through third-party payment service providers. TalentFora.in does not store full payment card details on its own systems and seeks to use payment providers that implement appropriate security measures.

3.2 Billing Information

You are responsible for providing accurate, complete, and current billing information.

If your payment information changes or becomes invalid, you are responsible for updating it promptly.

3.3 Account-Based Access

Users are required to create an account to use the Platform.

You are responsible for maintaining the security of your account login details and for all activity that occurs under your account, unless caused by TalentFora.in in its own breach of duty or as otherwise required by applicable law.

4. Renewals and Cancellation

4.1 Subscription Renewals

Paid subscriptions may renew automatically at the end of each billing period unless cancelled before the renewal date.

You are responsible for managing your subscription and cancelling before renewal if you do not wish to continue.

4.2 Cancellation by Customer

You may cancel your subscription through the Platform, where cancellation functionality is available, or by following the cancellation instructions made available within your account, order form, invoice, or other customer communications.

Unless otherwise stated in your order form or agreed in writing, cancellation will take effect at the end of the current billing period.

You will normally continue to have access to paid features until the end of the current billing period, subject to the Terms & Conditions and any applicable usage limits.

4.3 Effect of Cancellation

Cancelling your subscription stops future renewals. It does not automatically entitle you to a refund for unused time, unused credits, or partial use of the Platform.

5. Refunds and Service Credits

5.1 General Refund Position

Except where required by applicable law, consumer protection requirements, payment network rules, regulatory directions, or expressly stated in a subscription plan or written agreement, fees paid for subscriptions, usage credits, promotional packages, or other paid services are generally non-refundable.

Nothing in this Policy limits any rights available under applicable consumer protection laws.

5.2 Website Credits as Preferred Remedy

Where TalentFora.in agrees to provide a refund, adjustment, goodwill remedy, or compensation, TalentFora.in may issue that refund or adjustment as website credits or service credits instead of a cash refund, unless applicable law requires otherwise.

Website credits or service credits:

  • may be applied to future eligible TalentFora.in services;
  • are not redeemable for cash unless required by law;
  • may be subject to expiry dates or usage restrictions;
  • may not be transferred, resold, or exchanged;
  • may be revoked if obtained through fraud, misuse, chargeback abuse, or breach of the Terms & Conditions.

5.3 Exceptional Refunds or Credits

TalentFora.in may, at its discretion, consider a refund, partial refund, website credit, or service credit where:

  • there has been a duplicate charge;
  • an incorrect amount has been charged due to a billing error;
  • the Platform has experienced a material service failure that prevents meaningful use of the paid service and the issue cannot be resolved within a reasonable time;
  • a refund or credit is required by applicable law or payment provider rules;
  • TalentFora.in agrees to a refund or credit in writing.

Any discretionary refund, partial refund, website credit, or service credit is not an admission of liability and does not create an obligation to provide similar remedies in the future.

6. Non-Refundable Situations

Unless required by applicable law or expressly agreed by TalentFora.in in writing, TalentFora.in does not provide refunds for:

  • unused time in a subscription period;
  • failure to cancel before a renewal date;
  • partial use of the Platform;
  • unused paid credits;
  • unused promotional credits;
  • change of mind;
  • lack of use by the customer or its team;
  • dissatisfaction with AI-generated outputs, scores, rankings, summaries, or reports;
  • hiring, recruitment, employment, or business outcomes resulting from use of the Platform;
  • issues caused by inaccurate, incomplete, unlawful, or poor-quality data uploaded by the customer;
  • suspension or termination caused by breach of the Terms & Conditions or this Policy.

TalentFora.in is an assistive tool only. It does not guarantee that any candidate will be hired, shortlisted, rejected, contacted, selected, or suitable for any role.

7. Failed Payments and Chargebacks

7.1 Failed Payments

If a payment fails or remains unpaid, TalentFora.in may notify you and request that you update your payment method or settle the outstanding amount.

If payment is not made within the required timeframe, TalentFora.in may suspend, restrict, or terminate access to the Platform in accordance with the Terms & Conditions.

You remain responsible for all fees properly incurred before cancellation, suspension, or termination.

7.2 Chargebacks and Payment Disputes

If you believe a charge is incorrect, you should contact TalentFora.in through the billing or support contact details made available on the Platform, in your account, or in relevant customer communications so that the issue can be reviewed.

Where a chargeback, reversal, or payment dispute is raised, TalentFora.in may suspend or restrict access to the account while the matter is investigated.

TalentFora.in reserves the right to dispute chargebacks where it believes the charge was valid, authorised, or consistent with this Policy and the Terms & Conditions.

8. Account Access After Cancellation

After cancellation or termination, access to your account, uploaded CVs, candidate information, outputs, rankings, scores, summaries, reports, or other Platform materials may be limited, disabled, deleted, or retained only for the period described in the Terms & Conditions, Privacy Policy, Data Processing Addendum, account settings, or applicable order form.

You are responsible for exporting any permitted data you need before cancellation takes effect, subject to applicable laws and the Terms & Conditions.

Where candidate data or Platform outputs are downloaded, exported, or otherwise accessed outside the Platform, you remain responsible for their subsequent use, storage, sharing, transfer, retention, deletion, and legal compliance.

Personal data associated with cancelled accounts may be retained, deleted, archived, anonymised, or otherwise processed in accordance with applicable law, the Privacy Policy, contractual obligations, security requirements, dispute resolution needs, and the Digital Personal Data Protection Act, 2023.

Where reasonably practicable, TalentFora.in may provide a limited period for customers to export permitted data before deletion or access restrictions take effect.

9. Changes and Contact

9.1 Changes to This Policy

TalentFora.in may update this Policy from time to time.

Where changes are material, TalentFora.in will take reasonable steps to notify affected customers. Changes will normally apply to future billing periods, future purchases, or future use of the Platform, unless otherwise required by law.

9.2 Contact

For cancellation, billing, refund, or credit questions, please contact TalentFora.in through the support or billing contact details made available on the Platform, in your account, or in relevant customer communications.

Softfoora Services Private Limited
Support Email: support@talentfora.in
Billing Email: support@talentfora.in
Grievance Officer: Ambuj Kumar
Grievance Officer Email: ambuj.kumar@forasoftware.com
Registered Office: SOFTFOORA SERVICES PRIVATE LIMITED KHATA NO-506, PLOT NO-1075, BARABODIA, Patapur, Jagatpur, Cuttack- 754200, Odisha, India

Users may also submit complaints through the grievance redressal mechanisms described in the Terms & Conditions and Privacy Policy.